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The Challenge

Our client required assistance in identifying their key stakeholders to craft more relevant and targeted messaging. In addition, they needed to develop standardized processes and proper implementation of a managed services team to support project development and ongoing marketing and communications efforts.

The Goal

As part of their ongoing efforts to communicate with customers, investors, and prospective employees more effectively, our client required a more consistent and defined process to leverage their Sitecore technology.

The Solution

CEI worked alongside the client team to define, map, and document the architectural structure of their on-prem Sitecore implementation, as well as make recommendations for improvement. We engaged with their IT and business stakeholders to conceptualize and develop a support services model that:

Standardized processes

Incorporated DevOps best practices

Allowed for consistent engagement during the project development and support activities

In addition, CEI provisioned a distributed managed services team comprised of experts with digital strategy, project management, and business analysis experience. This team also included certified Sitecore architects and developers, dedicated to the delivery of content, campaigns, and promotional efforts, as well as the continued advancement of the capabilities of the Sitecore platform.

The Stack

Azure | Sitecore XM | C#.NET | HTML | CSS

The Results

Defined, groomed, and managed project backlog, reduced average backlog size, reduced number of open tickets, and began working on new requests each week.

Streamlined collaboration, enabling multiple teams to develop and test platform components, websites, and portals independently

Delivered full visibility with real-time Kanban Board for project management and progress reporting.

Significant performance improvement: reduced response, development, and go to market times.

Verified and documented Sitecore platform architecture and server environment.

Standardized repeatable and scalable processes.

Ensured adoption of Agile project management methodology.

Adoption of DevOps best practices for continuous development and integration.

Our Services

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