Professional ServicesFrom consulting companies to global law firms, we partner with organizations who are engaging with their customers in new and innovative ways through technology.
Strategy and Management Consulting Firm
Re-imagining operations and processes to decrease cost
The firm engaged CEI to perform an IT Transformation Study to review their total IT operations across the entire organization. We identified opportunities for organizational restructuring, process improvements, optimization of their IT systems and reducing their IT spend over a two-year period. With the implementation of our recommendations, the firm was able to reduce their annual IT spend by $3 Million. They streamlined their process for onboarding new clients, migrated existing clients from a local hosting facility to the cloud, optimized their help desk by creating a tiered customer service model, and established an efficient workforce plan to reduce overall labor spend.