Jeff Chenevey
Director of IT, Vita-Mix Corporation
Vitamix garnered noticeable value from CEI's assessment of our IT Service Desk.  Not only were the assessments helpful, but we acted upon and implemented many of the resulting recommendations, which had an overall positive impact on our end user experience and overall maturity of our Service Desk.  The increase in the Service Desk's maturity Level was confirmed by our end user communities across the company.