CEI's Comprehensive Service Desk

We handle trouble and incident tickets efficiently, ensuring timely resolution. Our services include:

• Receipt of Trouble Reports: We receive trouble reports and supported product alarms from various channels, including phone calls, emails, chat support requests, and our customer web portal.
• Event Assessment and Incident Classification: We assess events and classify incidents according to agreed prioritization criteria, ensuring that critical issues are addressed promptly.
• Status Updates: We provide regular updates on the status of trouble tickets, keeping you informed at every step of the resolution process.
• Ticket Closure: We review, validate, and close tickets once the issue is resolved to your satisfaction.

Our Service Desk is available 24 hours a day, 7 days a week, 365 days a year. We ensure that you have access to support whenever you need it, minimizing downtime and keeping your operations running smoothly.

Our Service Desk can be reached through multiple channels, making it easy for you to report issues and request support. You can contact us via:

• Phone Calls: Speak directly with our support team.
• Email: Send your support requests via email.
• Chat Support: Use our chat support for quick assistance.
• Customer Web Portal: Submit tickets through our user-friendly web portal.
• Alarm Receipt Notifications: Receive automated notifications from your supported environment.