Build Your Customer Relationships Through Microsoft Dynamics 365 CRM
CRM’s mission is to holistically manage your business’s demand side, boosting productivity and customer responsiveness. Implement a low-maintenance, extensible, and high-performing cloud suite to efficiently handle all customer-facing and revenue-generating channels.
Our Certifications
Our consultants are deeply experienced in the technology but also in the best ways to make the system conform to your needs, and deliver change, while also helping you embrace best practices. We help you make the most of your CRM platform to communicate as well internally as you do with your marketplace, to drive profitable revenue, and encourage long-lasting customer relationships.
Azure certified architects
Microsoft Power
Platform certificates
Certified Project Managers and
TOGAF business engineers
ISO development certifications
Microsoft Dynamics certified
solution consultants
Integration resources certified
on Kingsway Soft, Scribe, and
ETL frameworks
Microsoft Power Platform
certificates
Our Team Experience
50+
CRM Consultants
9+
Years of Average experience
200+
Enterprise CRM Implementations
Our Capabilities
Customer Experience
Drives sales growth by streamlining the sales process and accelerating deal closure through intelligent insights and automation.
What you get:
Improved sales forecasting, accelerated deal closure, enhanced customer engagement, and increased sales productivity.
Unlocks the power of your customer data to deliver personalized experiences by uncovering hidden patterns and trends.
What you get:
Deeper customer understanding, personalized customer experiences, improved customer retention, and data-driven business decisions.
Service
Delivers exceptional customer service experiences by empowering agents with the tools they need to resolve issues quickly and efficiently.
What you get:
Faster case resolution, improved customer satisfaction, and increased agent productivity.
Enables seamless customer interactions across channels by providing a unified view of the customer journey.
What you get:
Improved agent performance, enhanced customer experience, and increased operational efficiency.
Optimizes field service operations by providing intelligent scheduling, mobile capabilities, and real-time insights.
What you get:
Improved first-time fix rates, increased service efficiency, and optimized resource utilization.
Platform Specialties
Microsoft Dynamics 365 CE
Used by global 1000 companies and mid-market alike, Dynamics CRM is the most powerful and extensible CRM in the marketplace. It covers every aspect of the customer or constituent services needed to achieve more from your technology investment. Dynamics plugs in rapidly and seamlessly to all Microsoft ecosystem applications to achieve more for less, and offers powerful AI features to augment the performance of your front-line workers.
CEI is a Microsoft Solutions Partner with years of experience representing enterprise applications like CRM for marketing, sales, customer service, field services, and business operations.
We offer many pre-built delivery templates and accelerators, including industry design frameworks, as well as reusable components and pre-designed integration services with ERP’s like Microsoft Dynamics 365-BusinessCentral (BC).
The Microsoft Dynamics 365 CE modules we support are:
- Sales
- Omnichannel Customer Service
- Field Services & IoT
- Marketing Journeys & Insights
- Customer Data Platform
- Power Platform:
- Power Automate
- Power Apps
- Power BI
- Power Pages Portals
- Copilot, AI & Virtual Agents