Maintenance

Maintenance & Support Services
CEI offers extensive production support, defect tracking and management, application maintenance, system administration, project management and help desk services via outsourcing or on a project basis.

• Production support
  • 24x7 help desk support
  • DBA support
  • Emergency fixes and workaround
  • Scheduled production releases and testing
  • Management of third-party software updgrades/new releases
• Defect tracking and management
  • 24x7 help desk support
• Problem resolution and escalation
• Application maintenance and outsourcing
  • Documentation
  • Maintenance of old software versions
  • QA and testing - scheduled and on-demand
  • OEM package integration and subsystems
• System administration
  • User and authorization management
  • Background job scheduling
  • Backups
  • Data archiving and database purging
  • Hotpack application
  • System performance monitoring
• Project management
• Help Desk
  • 24x7 support from EST/EDT
  • Phone and e-mail support for applications and hosting
  • Problem escalation and resolution
  • Application monitoring