Deployment, Tuning & Training

Deployment, Tuning & Training Services
CEI prepares a deployment plan that considers all aspects needed to perform an efficient and effective transition. Special attention is given to minimizing operational risks to the existing infrastructure, operations and support staff and to the user community.

Our deployment services include:

• Identification of deployment strategy, such as:
  • Incremental implementation or phased implementation
  • Parallel execution
  • One time conversion and switch over
  • Any combinations of the above
• Detailed schedule for selected strategy for all the following activities:
  • Packaging
  • Shipment
  • Installation
  • Conversion
  • Deployment
  • Training
  • Retirement from the existing system
• Schedule for transitioning the product to client management
• Training for the client's technical, maintenance and operational staff
• Identification of required hardware, software, personnel, facilities and other resources
• Database conversion where necessary
• Post-implementation operational support
  • Technical assistance
  • User requests
  • Support log
• Identification of product maintenance
  • Enhancements
  • Errors or product failures
  • Problem resolution
• Establish Service Level Agreement

Why CEI?

• Proven track record of solutions that meet customer specifications, delivered on-time and within budget
• Flexible on-site, off-site, nearshore, offshore and blended sourcing models
• Fixed or contractual pricing and support duration options